Biblioteca Univ. Surcolombiana

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Auditoría del servicio : by Serna Gómez, Humberto Publication: Santafé de Bogotá : Uniandes, 1995 . 59 paginas : Date: 1995 Availability: Items available: Biblioteca Central [658.401 / S486a] (2),
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Servicio al cliente : by Serna Gómez, Humberto Publication: Santafé de Bogotá : 3R Editores, 1999 . 222 páginas : 24 cm. Date: 1999 Availability: Items available: Biblioteca Central [658.812 / S481se] (1),

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